So it’s been a long day, it’s a tough economy, or maybe it’s been a great day a big deal closed a blue bird fell into your lap and your coming up aces. No matter which just when you think you’ve hit the end of the line and need to head out for... »

It’s not hard to hear people saying they had a bad experience as a customer. Sometimes it’s product related but I’ll go out on a limb and say more than 80% of dissatisfied customers are unhappy because of service levels. It might be tough to change an entire organization’s customer services philosophy and impacting... »

In this profession, there are people who think that they just “wing it” when someone actually gets on the phone or returns their phone call. Being unprepared is a sure fire way to lose sales and become very frustrated very quickly. The first impression that you give someone is likely the lasting one…and surely... »

Customer service is an elusive and sought after thing. We all know when the service we receive doesn’t match up to what we had hoped for or expect. Taking that in to consideration what are you doing to improve you own levels of customer service to the people who do... »

So when it comes to call calling there is one thing that happens to even the most dedicated cold callers, the occasional case of Call Reluctance. Call reluctance is a nice term for I don’t want to cold call, call anyone and in some cases have anything to do with dialing the phone.... »

Do you belong to a lead group? No? Then shame on you, but if you're doing all the other thing you should why not take the next steps and watch your sales opportunities and new customer count jump. If you've never been a part of one have no fear here’s... »

15 Places to Find New Sales Prospects …Since they don’t grow on trees some of them are tried and true all take a bit of work on your part but will lead to as much business as you want based on effort the effort. 1. Print media: newspapers, business journals, trade... »