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Inside Sales Training
Specialized sales resources for people who do all of their selling over the phone targeted to both inbound and out bound calling.
Thinking With Your Customer
For those of us who have been in the sales profession for many years (25 for me personally!) we know how hard it is to overcome the stigma of being a “salesman”... It's only been in recent years that we've actually been considered a respectable profession … and it will continue to be respectable... »
The Truth About Price
“Price is a factor, Price is always a factor”. Not sure who said those ominous words first but as much as we don’t want to believe it they are true…but only to a point. Price is always part of the equation just like in most business concerns about shrinking profit margins and... »
Do You Believe
To be a true Professional, you need to believe in what you’re offering your Customers. Be honest, does your product or service fill a need? Can you really make a difference with your product line up? Do the services that you offer your Customers really live up to their expectations? If not, go back... »
Great Expectations and Unhappy Customers
We’ve all had them….a customer calls you so angry that all they want to do is spit in your face, tell you what a loser you are and get off the phone or out of your sight. You, being the sales professional that you are, have the ability to turn the whole situation around... »
Your Time’s your own, so own your Time
In our sales world, our time is usually own….so it’s critical to make the most of every hour or every day. You dictate your own fate simply by dictating you spend your time. Be aware of all the things that happen during the day to disrupt your flow. Did you set time aside for... »
What’s your worth to the Customer?
I was once vying for a customer who could contribute five million dollars in revenue to the company. The competition was fierce and every one else was wooing him by simply dropping their price. I invited him for a face to face meeting. I asked him all about his business…how he ran it, where... »
Customer service levels matter. So what is yours?
It’s not hard to hear people saying they had a bad experience as a customer. Sometimes it’s product related but I’ll go out on a limb and say more than 80% of dissatisfied customers are unhappy because of service levels. It might be tough to change an entire organization’s customer services philosophy and impacting... »
Improve Customer Service Levels
Customer service is an elusive and sought after thing. We all know when the service we receive doesn’t match up to what we had hoped for or expect. Taking that in to consideration what are you doing to improve you own levels of customer service to the people who do... »